We have a 2.5 year old home with Chas Roberts installed a/c equipment and ducts.. In the last 6 weeks we have had to replace the compressor 2 times. Since the first time was during extreme heat, would have had to wait 6 days for service with higher charges, so called another more responsive and as we found out reasonably priced company.
Now we have scheduled another service through the builder with Chas Roberts. It has been a month trying to get a missing duct installed.
First visit scheduled between 8-12 with a call ahead. No call. I finally followed up and they showed up at 6. Man confirmed we needed the duct and said they needed parts which were not ordered for the job.
Second visit scheduled, no call and no show.
Scheduling the third appointment, I asked for the first appointment at 8 on Monday since they had not shown up or called. I asked for confirmation call Friday afternoon. Yup, you guessed, Didn't happen. It is now 8:30 Monday and when I called they said they did not have me at 8, it was 8-12.
Fortunately, I have some time flexibility. My business allows me some control over appointments, but having to reschedule is not well received by clients.
Imagine if you had to loose a days pay each time Chas Roberts didn't follow through on their appointments. Beware!