This review is not about my stay at the Biltmore but about not staying here. I purchased a gift certificate at a baseball related charity function in Oct. When I went to redeem my gift certificate (which I wanted use during the baseball Spring training months) I was told the dates I had chosen were unavailable. OK, I understand as on my certificate it did say subject to availability, so I choose a couple of other dates. After a couple of phone calls I was finally told that all Spring training dates were blackout. My problem with all of this is that it took many phone messages and emails to finally have someone tell me this. The Director of Sales and Marketing contact person who was on my gift certificate NEVER returned an email or phone call and when asked if there were any other options none were offered. I would also like to add that I have a 2 night stay certificate and was looking to stay 2 additional nights at full price. Bottom line really bad bad customer service.