Maybe my BFF and I had bad luck that late afternoon since the reviews so far have been so positive. We called ahead for an appointment: I asked for a pedi and my BFF a simple mani+pedi. We both started with pedi and it was fine at the beginning. The lady who was working on my BFF's feet brought her son to work and he was just sitting at one of the mani tables playing with his iPad, no biggie, we are moms too. However she seemed to be not happy that she had to bring her son to work based on her body language and whatever she was saying to her son. Half way along the pedi session my BFF was interested in Shellac and so she asked her lady how much Shellac would be. Instantly this lady bursted out a very huge dissatisfactory/angry SIGH and facial expression in front of my BFF and said she has to check. Myself and my BFF were in complete shock for her reaction. My BFF got scared so without any hesitation she said never mind about asking for the price and in fact cancel the mani, she would now gonna have the pedi only. While we were placing our feet under the dryers we asked for cotton balls and nail polish remover to wipe the nail polish off my BFF's nails (I was putting different colors on her nails before we started our sessions). The same angry lady couldn't understand what we were asking for even when we tried using Mandarin, she literally walked away while mumbling some words and never returned. This lady may had a bad day but please, don't take it out on your customers or anyone. I don't think we pay to be yelled at or to receive bad service.