I have to admit, I have stayed away from Fletcher's due to the negative reviews. I replaced the A/C compressor and other parts on my son's car this past week. I am a pretty good backyard mechanic but when it comes to A/C issues, I was clueless. After some research on the internet, I still had some questions about the "oil in the system". I made a few phone calls to shops attempting to get answers but mostly just got the run around. I was next door to Fletcher's and decided to walk over and ask my questions and see how much the A/C recharge would be. I spoke with the technician Chris. He answered all of my questions, informed me the A/C recharge was on sale and looked up how much oil and Freon my system would require and then gave me a total cost. I got no BS about "We have to look at it first" that I got from my other inquiries. Furthermore, the cost was below all others even without the sale.
In the mean time, my son was checking on prices to get the Check Engine Light checked on my other car. The free check (most auto part stores do) does not apply to this car due to the fact it is pre 1996. When he called Fletcher (this same store) they offered to check it for free. I found out later this is not their general policy; normally it is like 20 bucks.
Long story short, they checked the Check Engine Light for free. I took the A/C car to them later in the day and they performed a leak check and refilled the A/C just like they said and completed the job in a couple of hours. Now, the A/C works great. My only gripe would be each time I went to the front counter I had to wait a bit for someone to come out of the shop to help me. I don't write reviews very often particularly long ones. However, I will go back to these guys again.