Why would I even review my gas company? I'll tell you why...
I'm a simpleton when it comes to anything around the house...gas fireplaces are probably the last thing you would even want me to operate. Thankfully I got married and have a husband who can deal with these things. So what happens when the husband is out of town? I turn on the fireplace (as well as 90 candles around the house) and settle myself to a Psych watching marathon. Suddenly, the glowing fireplace goes off. Just like that...and it doesn't turn back on. I tried multiple times for 2 days and then I resigned myself to waiting for my husband's flight home.
Now, it's a Sunday afternoon and I am lazing around on my couch. I'm talking to my husband over the phone and tell him about the fireplace. He freaks out (he has good reason to because of history) that I am going to blow the house up. To appease his worrying mind, I call Southwest Gas. Mind you, this is Sunday afternoon.
Scott...the wonderful gas technician comes over and is nice enough to wear booties after I told him we don't wear shoes in the house. This may not seem like a big deal, but there are some service people that make a big deal and show a long face when we ask them to take off their shoes/use booties. We keep a box of booties at home and offer them a pair and still...they moan and groan. Scott was a perfect gentleman about it. He quickly and correctly surmised that I was an imbecile when it came to the gas fireplace. He checked it out, OKed that the house wasn't going to blow up and even messed around with the settings to figure out what was going wrong with it. He gave me some suggestions on how to fix the problem ($2 Home Depot suggestions so I'm happy) and was even telling me that the fireplace had too many rocks in it and pointed to me which ones to remove. Oh, he even walked me through how to remove the screen so I could clean the fireplace.
I like Southwest Gas. They are responsive, courteous, have great phone etiquette and Scott their service guy was just top notch! Also, it doesn't hurt that our bills haven't been that crazy on the gas front too!