My teenager had a doctor appointment mid-week and to spend some quality time I let him pick lunch instead of another middle school hot lunch. Their lunch special is 9.99. For that you get your choice of rice and then get to mix your own specialty mix of the grill choices. If you are new there are recipe cards you can follow, or do like I do and wing it. Grab a bowl and you get to choose between multiple meats, noodles and vegetables to create the dish you want. You can do all meat with a few random peppers like my son's round one, or a mixture like most are. Then you choose your sauce. Each sauce is labeled and also categorized by temperature. I'm not a spice fan, so I stay to the left. Round two of the boy's was a bit too far to the right so I got to laugh while he chugged his peach Diet Mellow Yellow. Then you give your bowl to the grill person who heats it and if you're lucky does a fun little show with his or her grilling utensils.
If you don't want to hit the "make it yourself bar" there is a menu of other items to pick.
Biggest pluses: multiple trips. While I was comfortable with one, my teenage boy hit three and a half.
Service: our waitress was phenomenal. She had our refills before we needed them (a good thing when the spice kicked in!) and I cannot express how awesome she was.
Price: again-it was 21.00 for me to be full and a teenage boy to be full. Kudos.
Cleanliness: granted it was fairly quiet as it was the beginning of their day, but it was spotless. I'd happily let my son stuff himself again there.