This review is not written out of anger but more out of sadness that places like this exist. This is an honest account of what we experienced and descriptions of the food is not over exaggerated. If anything, I'm being polite.
Ever since the renovation, this place has gone down in both service and quality of food. The last time we ate here was for lunch on a weekday 3 years ago. We vowed never to return when they served us ice cream that had melted in the bowl and was re-frozen. It had icicles on it. That was a new low.
We returned yesterday only because we were invited to a party. For a party of 35 during lunch, they gave us 2 waiters who rarely made an appearance. My partner and I were the first to arrive and the last to leave with our food coming in at 30 minute intervals. 2 people at our table complained saying this is the first time in their life that they left an all you can eat meal, hungry.
First of all the menu was very limited.
The only dishes I enjoyed was the sanma fish and the chicken teriyaki(a dish I don't usually order at ayce restaurants because sushi is usually what I fill up on). Everything else was truthfully terrible. The miso soup was incredibly salty. The raw fish was fishy and were visibly the worst cuts I have ever seen. They make grocery store sushi look amazing! The tonkatsu tasted off and had freezer burn flavour. It almost tasted like meat that had gone bad. Their mayo tasted off too. The flounder was bland and oily. The chicken skewers tasted of msg. The maki rolls were poorly put together and there were hard pieces of rice. The rolls fell apart so easily. On the last call, we made sure to order plenty since we were still hungry. We got our dessert first but they didn't come together so the fried bananas came at a separate time from the ice cream even though we requested for it to be served together. We continuously asked for our last order. We waited and waited and guests started to leave. They brought the bill over and I said we would like to pay the bill once we received our food. Finally the waitress came and said that the kitchen was closed. We explained that we put our last order in on time and reminded the waitress that she took our order. She apologized and came back with half the order saying that they had run out of beef. They had also run out of avocado so they couldn't make anymore green dragon rolls.
We paid and didn't make a big scene as not to embarrass our host but this restaurant should be embarrassed for themselves. This party was confirmed with the restaurant ahead of time and so the restaurant should have ensured adequate staff and planned better to prevent food shortages.This will be the last time I will ever eat here. It's sad because a long time ago, it was a good restaurant. I can't understand how management would allow it to become this bad. For the same price of $16.99 you can eat at Matsuda on Don Mills and get way better food and exceptional service.
No, I do not work there but I eat there often because their consistently good food and service brings me back every time. I will refer them any chance I get because they're just that good.