I placed an online order from this location on 7/15/17, two salads with added meat. I got home and realized they forgot to put the added chicken on one of the salads. First I tried calling the location, with no success. Unfortunately everything goes through some automation system! :( It directed me to fill out something online that would get processed to the store. I'll be honest I was annoyed at that point.
So I ended up driving back to the location with all the food and explained what was wrong. Jonathan asked me if I wanted a whole new salad or the chicken on the side. I told him what ever is easier for them. He communicated my order behind the line to the cook and I waited on the bench for my order.
Jonathan then came out and handed me a coupon and explained what I could use it on. I thought about getting a shake so I asked if it was possible to do that. He said he could get me a shake and still keep the coupon for the trouble of having to drive all the way back.
They ended up making me a whole NEW salad and apologized again while they were bagging it up!
Big shout out to this location for fixing an honest mistake and handling it like pros! I understand mistakes happen, but it's nice when places actually show they feel bad about it. So as usual we will continue to frequent this place!