I rented a house managed by them for one year. Overall, the experience is not bad, although sometimes, you need to make a few calls for a maintenance issue. That's why I didn't give them 1 star. But after moving out, they charged me $120 "professional cleaning fee", for things like so-called dirty sinks and disgusting blind etc. I challenged them and they sent me some pictures, even a picture with one "single hair" on sink! I showed the pictures to my colleagues and none of them think I should pay for it. I showed them the link https://www.nolo.com/legal-encyclopedia/chart-cleaning-repairs-landlord-deduct-29017.html, where "Moderately dirty mini-blinds" is listed as Ordinary Wear and Tear and asked whether they are willing to refund the cleaning fee. I even wished the agent merry Christmas, but she seemed to be very angry with me. Actually, my in laws was visiting us and spent "several days" cleaning the house. I said they are too picky but they didn't agree with me. I wish I can post pictures here but Yelp doesn't have the feature. If anybody want to rent a property managed by them, I would say don't expect to get a full refund on your deposit.