The one star is for the movers who packed my stuff up & delivered it three months later because they were efficient. Otherwise, I'd be giving negative stars.
Let's start from the beginning. What they quote you is nowhere near what you will actually pay. I was also told that I only had to pay for the first month of storage up front & could pay the other two months when I paid for the drop off since it would only be two more months.
The people in the office are rude & no help once you're done paying. I'm missing half of my large L shaped desk. They forgot one whole crate during initial drop off & had to go back to get the rest. On top of the inconvenience, I was still forced to pay the unloading time of that second trip. I was promised a refund if I contacted the customer service manager. I've called & left messages with no response. I didn't even get to finish my sentence before a rude man who answered just transferred me to someone's voicemail. One of my TVs is not working. I knew right away when I saw them unload the box that it had been through hell.
Now that they've got my money for the shitty service, no one cares to talk to me. But they didn't hesitate to pick up the phone to call me when they wanted to collect my payment for storage that I was "late" on despite being told I didn't have to pay until my items were delivered.
Save your sanity. I would've rather dish out more money for better service than the crap I'm dealing with.