I have NEVER EVER been treated so badly and disrespected so much in my life!!
When this dealership first opened I was excited because it is near my home.
I made an appointment to get my free oil change with the coupon the dealership sent out.
After my oil had been changed, I was called to the service desk to get my keys.
The manager, alex informed me that I had an oil leak... alex said my truck had the a leak from the oil pan plug, he said the people that changed my oil "before" surprise honda did, must have stripped the plug. I asked him why they would change my oil KNOWING it had an oil leak and I park in my garage at home and never have I had an oil leak!
I asked alex why I was not told I had an oil leak before they changed my oil. alex just shrugged his shoulders, mind you, there were 5 young gentlemen that worked there standing there waiting to go home, I was there last appointment.
alex said they did not have the equipment to fix the plug.
Throughout this whole conversation I felt intimidated and very angry. A couple of times alex just laughed at me Im guessing because I was in disbelief that this happened to my truck here at surprise honda. Could I prove it, no. And of course, I would never expect surprise honda to admit to any wrong doing.
I waited a long while to call the big manager and he blatantly told me that I could not prove this happened at surprise honda, which he was right. I could not prove it because I was not in their garage when it happened!
I am now having to have the oil pan replaced because the plug was stripped so bad.
Point blank:
surprise honda's FREE OIL CHANGE turned into a 450.00 repair not to mention the horrible way I was disrespected.
BEWARE PEOPLE THIS HAS BEEN A COMPLETE NIGHTMARE for me