Went to the store to change to a better plan which we found online. The store manager, Irv, started out by asking if we have a "really quick question." To which my husband asked, "Why? You need to go to lunch?" If you don't have time to talk to a customer, Irv, it would be better if you said, "Someone will be right with you." That way, I'm not feeling like I'm wasting your time and you don't look like an ass. He looked up our phone plan and said we have the best one. My husband asked him about removing text and talk to Canada because that is now included in the plans. He checked that and said it would give us 10 GB instead of 3 and it's $10 less. My husband stated, "...that sounds like a better plan." Irv then chastised another employee for talking to customers, telling her that's not her job. He then told us we need to call 611 to change our plan. Not only are you sorely lacking in customer service skills, Irv, but your management skills are poor at best.