WARNING: DO NOT STAY AT THIS TERRIBLE HOTEL!!! One star doesn't nearly state it strongly enough.
We were making a reservation using points. Some chains are better about letting you use the rewards you earn and some are worse. Best Western is at the low end. Still, they have amazing locations so we give them a lot of business. Consequently, we're top tier members and have a lot of points. But I digress...
This particular Best Western made it very difficult to use points though we were ultimately able. But they were very rude during the reservation process (not the 800 line but the hotel itself). They did not give us the type of room that we booked but we tried to make the best of the situation. The accommodations were so-so. Late that night, my daughter was outside the room speaking with a friend and was harrassed and threatened by the hotel staff. The next day the staff was pounding on the door a few minutes before check-out demanding we leave. We've stayed all over the country in a variety of hotels and never had these experiences.
When I complained to the hotel about our experience I was yelled at by the staff. I expressed my displeasure and immediately called their customer service line. That was no help at all. I eventually contacted their corporate offices and, after wasting a fair amount of time I thought I'd resolved the matter. Yet here we are two months later and the hotel still has not made good as they promised they would.
To re-state the issues:
*they made it very difficult to use points to book a room;
*we did not get the type of room we booked;
*my daughter was threatened and harrassed outside the hotel room door;
*they were pounding on the door before the checkout time;
*they were rude and obnoxioius when I called to lodge a complaint;
*customer service was no help at all;
*their corporate offices were unable to force the hotel to live up to the agreement they made.
BOTTOM LINE: YOU CAN SPEND YOUR LODGING DOLLARS ANYWHERE IN THE VALLEY. DON'T SPEND THEM HERE!!!