When I got seated for my pedicure, the water was way too hot so I asked the tech to make it a bit cooler. He rolled his eyes but did something to the water and asked if it was ok. I put my foot in and it was even hotter. I told him again it was too hot. So he adjusted it and we got started. He was extremely rough when removing the dead skin from my feet to the point that he cut the side of my foot with the tool that looks like a cheese grater. Then he dug around the sides and underneath the nails of my big toes and cliped the skin there. He said he was removing ingrown nails, but it was an extremely painful experience that left my nails sore and an angry red color. Then he rushed through the massage portion while watching the t.v. behind my shoulder. After putting on the skin mask he went to a nail station and started playing on his phone with his gloves still on. He didn't change them when he came back either. Finally durring the hot stone massage he held the extremely hot stone to the bottom of my foot until I had to yank my foot away necause it hurt so bad. My polish job was ok, but he left in the middle of it and let another tech finish because another customer came in and wanted a full set of nails. I have come here pretty regularly before now, but I won't be back.