The Watershed is an official packers establishment and we were excited to try it out. Our party of 5 along with another party we're not seated even though there were over a dozen tables open in the dining area.
It became clear that they were understaffed and overwhelmed, but instead of acknowledging the situation and apologizing for the unintentional wait times, the hostess refused to seat us because we didn't "have a reservation."
Perhaps it was an off day at the Watershed. We do not mind a wait list, but please be honest with your customers and take responsibility for understaffing.