10:30am on a Sunday last month and this place was a mess in every way, shape, and form.
My wife had called the day before to custom order jelly munchkins. I was in the room so I know she spoke to someone and made the order. She was told that they would be ready after 10:00am. When I walked in at 10:30 and there was a bit of a line so I patiently waited. I finally get to the register and inform the cashier that I'm here to pick up an order under my wife's name. Slightly confused, she asks if it was for a dozen jelly donuts and something else. I tell her it was for four dozen jelly-filled munchkins. Even more confused, she informs me that this location doesn't make those. Instead of causing a commotion, I step aside pull out my phone, and call my wife. She double checks that she called this location. She did. After a few minutes of trying to play middle man between the cashiers (I think one was a manager or at least an assistant manager) and my wife, my wife hangs up and calls the shop. She talks to the manager, who agrees to bake the order, but I then have to wait another half hour or so for the baker to make them. I sit around for a half hour. No one has the courtesy of coming by and letting me know that the order was finally ready. I had to walk up to the register and see if it was ready. I pay (full price) and leave with no intention of ever setting foot in this place again.
So an hour of my morning wasted based on incompetence. Thanks Dunkin'. Also; During the hour I was there, other people complained about orders being wrong, the shop being out of several varieties of donuts, and I think a worker only cleaned up the dining room once.