Long story as short as I can, rented a car which was a Chevy Impala. The alignment was so bad that as soon as I took my hands off the wheel we almost drove into the median. I brought the car back and paid an additional $15 bucks a day to get a crossover SUV. The car was awesome, however on our way out of town we get a call. My Daughter is sick and now we have to cancel our trip. We turn around and return the car to this location. I dont mind the wait, even if it is 30 min to an hr on a Friday night with 9 CSR computers open and only 2 CSR agents working. I meet CeCe. She is a very nice agent, but tells me unfortunately she will be charging me full price for the day. This was due to the (if you have it for longer than two hours then you pay) policy. Ok I get that you get me for $123.0 for 3 hrs. At least try and save me a little money. At least she was kind enough to remove the pre paid gas. Just seemed like a hassle. Could be better as I had a similar experience in Phoenix.