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    { "id" : "http://data.yelp.com/Review/id/XUhocZ_8esmw-OYSO47rww",
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        "http://purl.org/stuff/rev#text" : [ "Called the Service Dept to make an appointment for Service. \nI had an appointment for Monday @8 am. You even sent me via e-mail a reminder of my appointment. I get there by 8 am and no one knows anything. You can't find my appointment, and no one wants to take care of me. The first service person passes me off to a second service person and he (Toby Way) reluctantly writes things up. I ask for three things. 1) Oil Change, 2) Replace my right front driving light bulb. It has burned out. 3) Please put my antenna back on because I can't reach it. They forgot to replace it at the car wash. That's it . Three small things\n \nI wait....after an hour and a half cashier calls my name. I look at my invoice and I can't find where you fixed or replaced my light. I ask how much was the bulb and the cashier says \"what bulb\". They or should I say Toby Way forgot to write it up. And I know he was aware of it because when I tried to tell him which bulb it was he replied \"Oh they check them all anyway\". Now my Jeep has to go back for the bulb. Oh, and now we have a third service person (Heather Gaetke) who some how has to write another ticket for the bulb. It's almost 12 noon and finally. Oh wait......YOU NEVER PUT MY ANTENNA BACK ON. After this point I figure it was a lost chose. Yes, my antenna is still not on. Thank you.\n\nNOTE:   My brother has a Dodge truck, lives in the Encanto area but drives all the way up to I-17 and Bell Road for service. I have always questioned why he does that when Bill Luke is so much closer. He said he likes the way they always treat him, and he doesn't get treated nice at Bill Luke. For him, he said it's worth the drive. For the first time I can see my brothers point, and relate to that." ] ,
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