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    { "id" : "http://data.yelp.com/Review/id/IT13k4FZ9SeCVieV4f2b8Q",
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        "http://purl.org/stuff/rev#text" : [ "Terrible Customer Service! I had a package that had to be shipped to Canada by October 31st so I went online to UPS.com and got a rate quote. It said if I shipped it by October 26th via UPS standard that it would \"Delivered by end of day Tuesday October 31st GUARANTEED\" and would cost $25. I went to this UPS store on October 26th and was told that I was mistaken and that the website says that is is \"guaranteed to reach customs by the 31st\" but not be delivered by the 31st. Instead, I would have to pay over $100 for expedited service for it to arrive in time. I had no choice but to pay it bc I had to have the package there by the 31st and I assumed I must have been mistaken somehow about the website so I went ahead and paid $102. I then got home and saw that the website INDEED says \"guaranteed\" to be delivered by the 31st. I called the UPS customer service # and explained my problem, was transferred to the international dept, and explained it all over again, and was told that since my package arrived before the 31st and would have arrived by the 31st with standard UPS that I should call the UPS store and they would reimburse me for the $75 difference. I then called the UPS store and spoke with a rude female manager who literally laughed at me when I told her that UPS customer service said that the store should refund me the difference and said \"no, thats not how things work\". I tried to explain the situation to her which was very difficult since she kept interrupting me and speaking over me. Finally, she said she would contact UPS international herself and call me back. I thanked her and waited. She called back 4 hours later and said she spoke with the owner and that they would not reimburse me. She basically told me that the website is wrong and that they are not responsible for the UPS website being incorrect or for what UPS international told me bc they are a franchise and separate from UPS corporate. So basically UPS corporate points their finger at the UPS store and the store points their finger at corporate and neither one will help you. I wasted over an hour today speaking with UPS customer Service, UPS international, and this local UPS store twice and got NOWHERE. I am a small business owner and time is money. I sort of understand if the website is wrong and it is causing problems for the store but that doesn't excuse the manager's arrogant attitude and lousy disposition. I would never dream of providing such horrible customer service to my customers. I deal with customers in my business every day and I always do everything I can to help them and am as nice as possible. She was condescending and unapologetic from the minute she picked up the phone which was just weird. I told her since neither UPS corporate nor the UPS store could help me and are just pointing fingers at each other that I will go to FEDEX next time and her response was \"Okay, thats fine\". Shockingly poor customer service.. Oh well, FEDEX it is!" ] ,
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