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    { "id" : "http://data.yelp.com/Review/id/BF0eaHnKfECXtOy_XUm1fQ",
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        "http://schema.org/dateCreated" : [ "2018-06-07T00:00:00" ] ,
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        "http://purl.org/stuff/rev#text" : [ "Got my Samsung s7 fixed yesterday. Waited an hour and a half but it seemed reasonable, although I felt $230 was a lot for just a screen. Left with phone about 5.30pm, worked fine the rest of the night. Woke up at 6 this morning, check my phone and there's a stripe of white along the bottom. Within about 30 mins the whole screen was aqua and purple and unusable. I returned to the same location today, which was a pain, but expected the 30 day warranty to be honored. \n\nInstead I was told it wasn't their fault, wasn't covered by the warranty, the screens were delicate, I broke it (which I absolutely did not), and that they could \"help me out\" by giving me half off another new screen. That screen literally lasted less than 12 hours, why would I want to get another one? First guy I talked to was unhelpful and straight up lied and said he could see a place where I broke it. Second guy was more helpful and definitely had better customer service chops but the end result was still that I had to take it to their Tempe office. I'll be going there tomorrow but right now I'm out $230 which I could have used towards a new phone. I'm a stay at home mom alone for 15 hours at a time with a baby and I really rely on my phone. Really disappointed.\n\nEdit: Took my phone the next day to the Tempe office. Aaron immediately diagnosed the problem, acknowledged their responsibility, and made arrangements to have it fixed. He replaced the screen, the frame (which was why the first fix hadn't taken), and the battery for free. He was flexible and ensured I was able to pick it up early the next day. Mistakes happen and the way a company handles it is more important than whether they happen in the first place. I'm pleased with the way my purchase turned out." ] ,
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