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  • I have always loved going to Ritz Caribbean Foods for Jerk Chicken for the last year. If anyone is wondering it is not authentic. I remember in Jamaica going to Boston beach and up on the road with the zinc roof these men all doing Jerk pork. This was in the sixties and seventies and eighties, but onto the real reason for this review. So, the jerk at the Ritz is not bad. Ali's Roti shop is a thousand times better and more authentic, but hard for me to get too. So, for the last year I have been going to Ritz and I have found the staff really not friendly and I find that odd because most people from the Islands are very warm and friendly. At this Ritz they are quite unfriendly, but in the last month the staff seems to have change over and so I can only assume new management and this staff is downright unfriendly even hostile. I have been going less and less. I was in there yesterday, May 31, 2017 to buy Jerk Chicken and rice and peas. I asked the lady behind the counter if I could please get some Jerk sauce over my rice. Which she did. Then I turned to go to the front to pay and I saw her put the jerk chicken on the rice and then when to pour the Oxtail gravy over the rice and chicken. Before I could stop her, she had drenched it in Oxtail gravy. I said to her oh no. I hate Oxtail, is that Oxtail gravy? Could you please give me a different set up. As we all know gravy when poured gets into all the corners so it is not possible to get rid of the flavour. She changed the take-out container and put new rice, but put the chicken which she had poured Oxtail gravy. I explained to her that I wanted new stuff because I hate the taste of Oxtail really and truly and.... She cut me off. I would not let her explain because I knew what she was doing and I would have none of it. My bad. So, I allowed her to explain and she said that not all of oxtail sauce... she called it sauce had touched the chicken and she was giving me the pieces which had not been touched by the Oxtail gravy. I can tell you that was an out and out lie. I watched her pour the gravy over everything. I asked for a completely new take out order and she can you believe said that if I was not happy with what she was doing I could leave. That is customer service for you. Will not be going back. That is for sure. I will make the trip to Ali's roti shop.
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