Wonderful front-end staff who know you're in there for one reason: to let the stresses of life drift away for at least a little while. Professional, attentive. Always courteous. Very mellow. Flavored cold (!) water with fresh cut fruit floating in the container at the ready just behind the reception area.
Skilled massage therapists who've clearly been at it for a long time. This isn't some low-end coupon-driven place filled with rookie LMTs ( no offense, everyone needs to start a career somewhere - just not in a top-end spa). Nope, these people are pros and they'll get at what needs getting at. No doubt.
Then there's the meditation area: If you've never experienced reclining in zero gravity, you have no idea how good life can be. Good luck staying awake. Do a little research, these aren't your typical marshmallow-y overstuffed easy chairs found in so many "clubs." Your back will thank you and the benefits of your spa day will linger longer.