Do I even have to say anything? WORST AIRLINE EVER! First and last time I am allowing myself to travel on this airline! Long layovers, delays, missed flights due to delays! Worst experience ever. We were flying all the way from PR and our first stop was Philadelphia, the plane we were suppose to board was late coming in from Amsterdam, finally after hours we boarded and got to Phoenix LATE! Which caused us to miss our connecting flight to San Jose and the worst part was, the flight they directed us all to use to get to SJ was full and they had one seat left and they just handed it off to whoever ran through the door. Honestly it was the worst thing ever. If I could give this a 0 I would.
BTW the planes are HORRIBLE! They charge so much for food which they run out of FAST! The only thing you can get is a free soda so I HIGHLY RECOMMEND to bring your own food, pillows and blankets! If you have a long flight prepare for the worst, the seats are narrow and uncomfortable and I'm not even that tall.