My wife and I just had a horrible experience at this location.
It started with a long line with only two employees at the counter. There were multiple employees coming and going from the back office and one woman (the lead) employee yelled to the back several times for help without success. When we were second in line, one of two agents then chose to go on break despite the long line. When it was finally our turn,we were met by a disheveled red eyed kid that looked like he just showed up from an all nighter. He was curt and condescending. I asked for his name and his manager and he refused, we told him we were done with him and to process the paperwork and we would post our experience on Yelp. As he finished the paperwork, l started reading an email on my iPhone. This agent started screaming "he took my picture, he took my picture" making a fool of himself. The lead agent came over and shrilly shouted repeatedly "you can't take picture in here". I tried to tell her no pictures were taken but I was shouted down by her consoling her employee with "he can't do nuttin to you, he can't do nuttin to you". Others in line observed this show and shook their heads in disbelief. A letter to Corporate will follow.
What a poorly run location!