I came here for the first time a few months ago. I came in asking for balayage. I showed my hair dresser numerous pictures and explained exactly what I was going for. She didn't really engage in conversation while I was there. When it came time for the big reveal, I honestly didn't see a difference. I assumed it was the lighting so I left. Prior to this color, my hair was natural dirty blonde...no previous color. I assumed because of that, getting a balayage would be rather simple. After going home and looking it at for a day, I realized the amount of money I spent to have my hair look the same, was not worth it. I called and they said I could come back in to have the hair dresser fix it. I appreciated this. I came back in and felt the hairdresser was defensive and tried to tell me she told me it would look the same. In the end, she ended up throwing a few blonde highlights in and that was the "fix". Overall, I don't think the services I received were worth the cost. I don't think I will be returning.