| rev:text
| - Today safepro came out to do the final part of the work they were supposed to do. When they came out to do my wives windshield they were also fixing a chip in my cars windshield.
The fix that they did looked pretty bad, the installer actually scratched my window pretty bad over the chip. They sent another guy out to fix it and he tried his best but couldn't get the scratches out. We agreed to have them replace it. First he told me that they were going to replace it without using my insurance because they'd messed it up. He said someone would be calling, i missed that call and it went to voicemail. The voicemail said that theyd be replaing it via my insurance and that i would be getting a 150$ rebate.
I wont go into the details but when I called them back i was routed around from level one to a manager and then to the owner. Everyone was so confused about my case. Eventually we got it squared away and they scheduled to come out today. The guy came out and got the job done he was pretty fast when I asked him about the rebate he said that they didnt set one up so i sent him on his way.
I noticed after he left that he scratched a small part of my interior its kind of minor about a quarter inch but my car is one year old so it sure is disappointing. I let them know and though I said not to worry about it they insisted on replacing it.
=====================update================
I am updating my review today for a couple reasons. After writing this I got a call from SafePro within a couple hours, there was some confusion about the correct windshield for my car and it turned out the correct one was more expensive. SafePro honored the original price they quoted me and sent someone out to install it when the window came in. The guy they sent out for this job was alot better, arrived on time and got the job done. SafePro has been responsive and fair I will do business with them again. As a matter of fact because of the way they handled my business after making a mistake I will specifically choose them from here on out.
===================Previous review=================
Got a quote, arranged to meet them, tipped the installer, annnnnd they sent the wrong window.
Gotta say I am pretty frustrated with this experience so far. Today I contacted several repair shops and got quotes to get my wife's windshield replaced. After agreeing on a price and a time I told them I could be home to meet the guy between 1 and 5 , they insisted that their driver was planning to be here at 12:30 or 12:30 . Because of this I got permission to leave my work early and headed out to meet the installer.
He didn't arrive until 2 o'clock. Why did I leave early from work? If this were where the poor experience ended I guess it would have been ok!
I went out , talked to the guy, gave him a 20$ tip and left him to do his work. About 30 minutes later, he came to let me know that they had sent him out with a cheaper windshield than the one that was correct for my car and it did not have the sensor that our car has....
The guy fixed a chip in my other cars windshield after this (and honestly it doesn't look ANY better) and then took off. He told me if they can find the windshield they need they will come back... He was actually laughing when he said it. horrible experience so far. No One has bothered to reach out or properly set my expectations.
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