I went in there to get a color stripper for my hair. Going from black, back to blonde, and the product I tried 2 days earlier did nothing (Color Oops). I spoke to "Jesse", the store manager and he was beyond helpful! He looked at my hair, took a short history on what I had done to it thus far, and showed me a product that would do the trick. He even suggested a rinse for me to use afterwards to help in the process. He even took the booklet out of the package and walked me through the process. I asked if I could call him if I had any problems, and he was more than happy for me to do so. He was kind, knowledgeable and personable. The prices for my product selection were far under what I had anticipated to spend. JESSE was AWESOME! I would highly recommend this store if you're like me, Hair ignorant. LOL