I called this CVS today to ask a question about what wine brands they carry, because believe it or not some sites offer different products than others. This is the conversation as I remember it:
"Hi, I was calling to ask what wine brands you carry?"
"Wine?"
"Yes, could you please tell me what brands you have at this location"
"Hold on, let me put you on hold."
I was then put on hold for thirty seconds, and then was hung up on. I'm assuming the employee believed this was a prank call, but I called other CVS locations in the area with the same question, and they were all much more helpful and informative.
Providing good customer service is part of the job, and I've never experienced such poor quality service in regards to a question than can be answered by looking at their stock.