| rev:text
| - When my fiancé and I first visited The Croft, we were extremely excited with what we had found as the venue suited us perfect. And that's about where the excitement ended.
The first person we dealt with was Brittney, who sold us on the venue. She left to peruse a position elsewhere and after that we just kept getting passed around from person to person each time, seemingly without communication from the previous employee.
We went in for our initial consultation regarding decor. They insisted we MUST use their sister company Angelic Grove for those services, and we were very clear about certain things we did and did not want. At first it looked like the owner of The Croft Angela was taking notes, however when we went in for the first estimate, it turned out, she must have just been doodling on her notepad. Our estimate was packed full of all kinds of goodies and knick knacks that we not only didn't ask for, some of which we specifically stated we didn't want all. For example, we stated we didn't want anything intrusive or tall for centerpieces as we'd like our guests to be able to interact with everyone at the table. They decided that a 40 inch candelabra with extra arms and crystals hanging down from those arms wasn't intrusive in the least bit. We disagreed.
It was at that point, that we decided to go line for line to verify everything in the estimate and remove the items we had no use for, or felt were fluff to inflate the total price for decor. This was not appreciated by Mark, the other owner of The Croft, at all. After that meeting, I, the groom, was removed from the email thread and all correspondence from The Croft/Angelic Grove.
Communication from that point with The Croft was pretty much non-existent. There was no pass off to the next person who would be handling our event. They would just email my bride asking for something, as once again, I had been blatantly removed from the emails. The Croft basically waited until the last couple of weeks prior to the wedding to hit us all at once for everything. Being that this was the first time both bride and groom were getting married, it would have been nice to at least be contacted 6, 3, or even 1 month out stating what was still needed or outstanding.
The following were just a few of our issues:
In our initial contract, there was no clause for a "licensed wedding coordinator". I don't even know who the governing body for that type of licensing is, yet they tried to hit us for this mysteriously qualified person, after we had already made arrangements for our own day-of coordinator.
They required security for our wedding and told us the security personnel were going to be uniformed police officers and that the amount we had to pay them was nominal because "they give all the money to charity," However the night of our wedding, the hired security were indeed uniformed, but in pretend police attire, as when we looked closer, the patches on the uniforms read, "Arizona Rangers." Although the Arizona Rangers is indeed a non-profit organization, which "provides law enforcement services in the State of Arizona," we felt the venue was very deceiving in their description of the "uniformed police officers" as this is a volunteer organization which we would not have chosen for our "security" needs. We could have hired "volunteers" on our own; and at a better price than the venue charged us. Transparency issue.
The venue had recently added restrooms. When we went in for another meeting my bride asked twice if she could add some of our personal decor to the restrooms. Each time, Mark responded, "You're not going to need to decorate the bathrooms." The second response even more condescending than the first, making my bride feel extremely uncomfortable for asking. In fact, each time we didn't really like an idea from Mark or disagreed with something, he acted very snide, condescending and superior to our apparent simple minds and lack of experience in the industry. Mark actually told my bride during that final viewing that I wasn't able to attend, that after the previous meeting, he was just going to return our money and send us on our way because he didn't like me, the groom. This was a month before the wedding when he said this to my bride.
We had a viewing scheduled specifically for centerpieces that had been proposed one Saturday, about 5 months before the wedding. That didn't happen, they just happened to know we were dropping off a check that day. In fact, that viewing didn't happen until about a month before our wedding.
These are just a few of the issues we had with The Croft/Angelic Grove. And when we attempted to air our grievances, instead of just listening, and owning some of the very valid issues we had, all they could say is that "everyone loves us..." and that we were "...the one percent that had ANY issues or problems..." with them. Basically, they wouldn't just shut up and listen to us. In fact, we told them several times,
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)