The staff here are very attentive and knowledgeable. I went in a few weeks ago and got my Helix done, then came back today for my tragus and forward Helix. The gal at the front desk remembered me & what I liked and she helped me pick out some great pieces to go with the overall look I wanted. :-) Nick is awesome; he clearly takes his work very seriously and knows his stuff. They're also all super nice, which helps ease any nerves. Highly recommended.