First time at this location. Facility was nice and so were the employees. It has already been a very stressful day and a massage was supposed to help. No. It didn't. His hands were freezing and he was not confident in his pressure. His motions were very disconnected and jerky. He kept shaking my legs and pulling on them. Nothing about the massage was fluid. I am actually tighter now than when I went in. I will not be returning to this location.