Diana was very nice and made me feel comfortable with getting my under arms and Brazilian done. I was not able to make an appointment so I called to cancel, left a message and never received a call back. I only had a couple treatments left so I waited until my schedule cleared up before I was going to call back again. After about a month, I was supposed to get my next treatment, my results went away and now I am back to square one. It's not actual laser hair removal... It's IPL which is not as affective. I didn't know much about laser hair removal prior and was unaware that i wasn't actually getting laser hair removal. Pretty disappointed that I spent so much money for permanent results and did not get them.