I've been coming to the polish room for years now, and with each experience I seem to dislike it more and more. I have had so many issues in the past but I never say anything. Well today I got there 30 minutes after they opened thinking I would be in and out fairly quickly. When I walked in I was never told a wait time so I thought it shouldn't be more than 10 minutes maybe. I waited for 35 minutes before we got started. I got the young man, not the owner, I think his name was Tod or Tom. Nice guy but I had him before and it wasn't a pleasant experience. He ended up messing up the drilling on three of my nails and had to rip the acrylic off. Not okay. Then he sliced my ring finger open with the drill. At this point I was about to leave. I think the issue is that while he was drilling he would get distracted and look at customers, which resulted in me getting hurt. Then he proceeded to tell me how large my fingers are... Great customer service...In the end it took 2 hours for a simple back fill. I saw 4 different people come and go while I was sitting in that chair. The end result wasn't bad, but the process leading up to it was dreadful. Needless to say, I will not be returning. I don't think it's right to spend $35+tip on a backfill that not only took twice as long as it should've but was painful.