August 9th I went to this store and sat down with the person I thought knew something about flooring but I guess he was just the dude that sits in the seat at the flooring desk. I took a sample piece of engineered wood flooring and said this is what i want but in a darker color. Mr. #knownothing says ok I'll order everything you need and long story short 11 days later I get the call that the order is in.
I go to pick up my order and the "customer service" rep says here's your order and its shrink wrapped to a pallet with banding on it and not one employee I asked could cut it open for me. I wrestle these boxes from the pallet to get them home and realize my order is wrong. The material was not even close to the sample piece that was referenced. I called the store and kept getting passed to someone else so I just waited to talk to someone when I was able to get there after work at about 4:30pm.
What was surprising to me was that i asked to speak to the manager and he just blew my off over the phone with the worker who was helping me. So I explain to a few employees what happened and when they realized who ordered it they thought it was funny as if it was a inside joke that he always orders wrong. I asked these employees to speak to the manager and they tell me he left the building so they call the next person in charge and as the story is being related they present it to her as if I ordered online by myself and I did something wrong. She basically says you're on your own and hangs up. I now have to hunt this person down and after explaining to her for 5 minutes what happened she reluctantly offered 10% off.
So at 6:30pm ( 2 hours later ) I have a new order that will hopefully be here by September 2 which is 25 days later and a 10% discount on a floor that was almost double the price of the first order because the original order guy Mr. #justsittingthere#knownothing quoted me the wrong price also.
The only thing kinda good about the whole process was the fuel perks after buying gift cards.