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| - After the experience we had with Mad City and talking to number of other home owners who have worked with or received a bid from Mad City, I am BAFFLED by all the reviews they have on Google and Facebook - Hundreds of happy customers...almost as many as The Old Fashioned?? I will call BS from the start and speculate they are cooking their ratings.
Here is what you will get:
1. Aggressive sales tactics. Numerous friends have said they couldn't get the sales person out of their house. I guess we caved somewhat early (only after an hour and half), so we were spared the extended stay. We have a 764 square foot rectangle home and our initial bid was over $17,000 for gutters and siding. I pity the person who accepts this initial bid, as I am confident they have taken advantage of vulnerable home owners with these astronomically high bids. I know it's all part of the dance, but they will shame you the entire way down with comments like, "We are already losing money on your house, but we want to get business in your neighborhood." "Let me call my manager (proceeds to call/text no one)....yeah it looks like we can come down a couple thousand, but this is the absolute lowest we can go, we are losing money." One week later when we found out we were getting hosed, but were under contract, we called them back to the house and they knocked off $2000 without batting an eye, so go figure. Interestingly; however, the sales person said, "Listen, your garage is 16ft long - Save yourself some cash and go to Menards who has 16ft gutters." Wouldn't you know when I attempted to do this our garage is 18ft long. Finally, we were promised two things: 1. Mad City employees do the job, so you will paid more so installers are fairly compensated and receive benefits. 2. "Juan and the gang won't show up to your house and do your install; all our installers speak English." Let me go on the record and say, I do not care what language our installers speak - If they know what they are doing and take a little pride in their work, we are happy to pay them fairly. (Next time the racist sales person will be asked to leave and we will do business elsewhere. Instead, when we had him (Trevor) back the second time (under contract, unfortunately) he reiterated the point that "Juan and the gang..." two more times.) I'll be damned if the day of our install a very nice and capable man named Juan showed up overseeing a non-Mad City crew who predominately spoke spanish. Which leads to point number two...
2. When, not if, you call Mad City with a problem you will not talk to anyone in management. Our install went Monday - Wednesday and I called everyday (even Thursday and Friday), sometimes multiple times per day with questions for a site manager, such as, "I thought this was going to be a Mad City crew getting paid well w/benefits?" No call back. "Let's talk about getting gutters on our garage before the gutter people come." No call back. "I have concerns that the sales person is racists and says derogatory comments about the leader of the crew currently working at our house, who is his boss?" "He technically doesn't have a boss." How about the field manager that I've left five messages for throughout the week and I never heard back from, who is his boss? "He doesn't really have a boss, is there a problem that I can help with? I can send him another email and have him call you back." You will be told how great Mad City's customer service is and that they have a transferable warranty, but when you can't get someone - anyone - to call you back, I have zero confidence in their warranty. We did get a field manager to come out and check the job...two days after it was done and a payment was due. Also, when I told the office personnel that I had some concerns I needed to discuss before submitting a payment, I was informed that nothing could be fixed until they received a payment. Awesome. Along these lines, leftover scraps were nicely piled in our yard for over 3 weeks, which was after one face to face conversation and four messages/calls to Mad City. Let's just say by this point I had zero confidence in the whole operation and pulled the leftovers into our garage, because we will be on our own if something goes wrong.
3. The only reason I did not give Mad City one star is because the siding and gutters do look pretty good, so kudos to the subcontractors (Juan and ABC Seamless Gutters).
We feel used and defeated, so spare yourself the experience and go with someone else.
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