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| - Went there for a Saturday morning breakfast and had the worst waitress ever, and the food wasn't much better. Quite frankly, if our waitress hadn't just started employment there 5 minutes before we arrived and received absolutely no training, then there's no excuse for how bad she was.
When we ordered our food, she had to have us point out the item on the menus so she could write down the right item. She didn't know the menu at all.
After a half hour wait, had to practically tackle the waitress as she was bypassing us yet again to remind her that we were still waiting for our food. She returned a moment later to ask us what our order was so she could resubmit a ticket for it. I was shocked, to say the least.
She then showed up with our food a moment later and gave us each the other's order. We fixed that and started eating, but she kept lingering at our table to explain... repeatedly... until I actually had to ask her to leave so we could eat. I've never had to be that blunt with a waitress before.
The food.. hubby ordered a Big Jack's Skillet and had asked for extra gravy, which he didn't get. He said it tasted okay, he was mostly happy just to finally have some food. My meal was just 2 eggs, hashbrowns & an english muffin - and the only part of the meal that was warm was the english muffin. The eggs were right on the edge of being cold, I had to eat fast before the last bit of remaining lukewarm heat disappeared. The hashbrowns were dried out and cold, I barely touched those - but I totally enjoyed my english muffin - it was definitely the best part of my meal.
We asked for our check from the waitress on yet another run-by of hers and she showed up a few moments later with a check that was close to what we had ordered but with the drinks wrong. She informed us that she had made an error but it was in our favor as the beverages she input were cheaper anyway. I said "fine" and "whatever" and she kept carrying on about the $.25 diff she was saving us. As we were trying to leave the table, she even came over and shoved a menu in my face to prove the price difference, apparently she was expecting me to have shown more gratitude for that quarter and was determined to get it!
Needless to say, when we got to the front counter to pay and they asked how things were, I had a few choice words to say. They informed the manager and he said our breakfast was free, with the manager seeming truly concerned and wanting a detailed account of the disaster of a waitress we had. He implored us to please come back again.. but I can guarantee you it won't be for breakfast. The only reason they get that one star is because of the manager.
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