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| - If there was anything lower than 1 star, I would give them that. This Kay Jewelers has the WORST customer service I have ever experienced. The staff, INCLUDING the store manger is rude, impatient, and disorganized. I had my ring specially ordered because I was only in town for a certain period of time, and the salesman, Larry, assured me that it would come long before I was to return home. I would consistently come into the store, just to make sure that it would come on time, and each time they would provide me with a different date of my ring arrival. Each time I left my name and phone number so they could give me a final set date, but I was NEVER contacted. The ring did NOT arrive on time, and I had to leave town without my ring, although I was reassured that it would come "long before I left". In frustration, I called the store for the hundredth time, and I demanded to talk to the store manger. She listened to my situation and without even apologizing, abruptly told me that she would do "some research" because she did not know the status of my ring. I was completely infuriated with this response because it had been 3 WEEKS that I had been dealing with this miscommunication and disorganization. The manager did call me back later that day and GUARANTEED that the ring would come the following Tuesday (2 weeks after the first promised arrival date). So on that day, my boyfriend drove to pick up the ring, just to be told that the ring had not arrived yet. My boyfriend refused to accept that answer, and after FINALLY checking their database, they were surprised to see that the ring had indeed arrived. Yet no one could find it in the store. After waiting for almost 20 minutes of the staff looking through the store, they finally found it in a random drawer. How reassuring to know that this incredibly expensive ring had been casually tossed in some random drawer where it took several employees to finally find it. THEN after checking the receipts, the manager (not the same one from the phone call) informed my boyfriend that the price of what he had paid for the ring DID NOT match the current price of the ring. The manager had the audacity to tell my boyfriend that he would have to pay an additional extra cost, even though it was NOT the final price he was given the day he purchased the ring. After EVERYTHING they had put us through, after waiting for SO LONG, just to get the ring and be told that he would have to pay a huge additional cost. This Kay Jewelers is the most disorganized business I have ever encountered in my entire life. They are rude and inconsiderate towards their customers, and COMPLETELY disorganized. I would NEVER recommend this store or staff to anyone. The unnecessary stress and money that went into this was absolutely chaotic.
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