Friday evening the spring busted on my garage door. Luckily my cars were outside when it happened. As such, I called Affordable late morning Saturday to ask about spring replacement. They quoted me a fair price so I asked to schedule service. I let him know it wasn't an emergency since I had access to my cars and expected an appointment in the coming week. Rick said, ok we'll be there between 4 and 6 today. What! Today? On a Saturday? Sure enough, one of the brothers (Colton?) called when he was on his way and showed up early in the scheduled window. He told me the spring took out another part when it broke so it would be a little more than basic spring repair. Also suggested since door was 9 yrs old to replace the cheap plastic rollers installed by builder's contractor. Anyway, I hadn't spent a dime on the door or opener in 9 years so what the heck! Seemed reasonable since they made a racket when the door actually was working and plastic doesn't last indefinitely in AZ so went ahead with additional service. Still, quoted price with add ons seemed fair.
He did a great job on the door. Got it working and now it is very quiet. Colton even cleaned the interior panels of the door and wiped down my wall mounted opener button when he was done! I thought he'd put new panels in since I wasn't used to seeing them clean! I appreciate the fast, courteous, and professional service.