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  • Where do I begin?! My girlfriends and I chose to sample Bonterra for Restaurant Week (Wed. 21 Jan), and our reservation was handled beautifully by the hostesses. The bar was very crowded, and the setting was a tad awkward with the open setting of the loud crowded bar abutting the attempted ambiance of the dining room.... We were seated, served water, and given time to order... our appetizers came, and they were decent. I was expecting more crab and lobster than cheese in the dip, but during Restaurant Week it seems most establishments dial things down a notch (though I don't approve of this), so I can almost excuse them for being a bit stingy... Our emptied appetizer plates were promptly cleared, a few minutes went by, and we were presented with... ... our desserts?! After exchanging awkward glances, we informed the servers that we had not yet had our entree course... they looked around awkwardly, and then cleared the the desserts... About 10 minutes went by, and our entrees arrived... Two were spot on, but one of my girlfriends received the wrong dish... so ALL entrees were removed from the table at once. TEN MORE minutes went by, and all of our correct entrees were brought out. THROUGH ALL of this, no one (not our waiter who kept our water glasses full, not a manager, not a hostess... ) NO ONE came out to apologize for the mistakes!!! We were a little stunned by this as ALL of us have spent time in service! The food was fairly good... well cooked, well served... nothing terribly spectacular... the desserts were also good and not overly portioned, which was nice... At the end of dinner, we were presented with our checks, and I asked our waiter if he could break a $20 for me as I had no smaller bills for the Valet Service. He asked if I could wait a moment, and came back with two $10 bills. It was "all he could come up with." At this point, we were done. We went out to the valet, said our goodbyes, and I asked the young man getting my car from 12 feet away if he had change for a $10... shockingly, he did... I'm amazed that a waiter couldn't come up with it! In short... although the wine list was good, and the food was ok... the inadequate service indoors, and the valet service within an awkwardly small parking lot is enough to have made this a one-time visit for me! I give this place 3 stars because the food was not bad, and the hostesses were excellent at their jobs.
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