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| - The owner, Huey Santos, is personable and knowledgeable. His bid seemed fair. His 2 workers, David and Vince, were nice and seemed capable. They finished quickly and efficiently within 3 days. That said ...
The project was in the kitchen to replace the old tile, the baseboards and to paint. The floor work was well-done and I'm happy with it. The baseboards are OK, but at both finish ends, the cut is ragged and where 1 attached to the old baseboard not yet replaced, the board is damaged. The wall painting was mediocre and in the time since completion I've noticed patchy areas. The edging around counters is OK, but sections are sloppy. Last night I noticed a slim strip of wall between the front door and closet door was missed entirely.
The clean-up was horrible and the project was way too costly for this type of finish to a job. I've spent 1-2 hours cleaning tiny paint splatters and splashes from my sink, counters, refrigerator, microwave, dishwasher and a hardwood table that was on the other side of the opening from the kitchen to the living room. I even found paint smudges on my shower curtain! (I gave the workers permission to use my bathroom.) A week later I found more paint drips on a cabinet and on the new floor. Fortunately I've been able to clean up with water, a soft scour and a rag. When I tried to use my garbage disposal, it didn't work. There was grout jamming the blades. I started working it loose and running hot water. It took a few times, but the disposal is working. I hated to think what my pipes might have coating them, though, and causing a future problem so I bought heavy duty drain opener.
Both my recycle and garbage bins were packed to the point that I couldn't move them. I did ask one of the workers to move the recycle bin to the curb since pick up was during their time here. I had to find help to move the garbage bin. Perhaps this is common practice for contractors to load up their customer's bins rather than haul away? Disrespect for a customer is another issue. One of the workers smoked and I discovered that he had thrown his butts into the recycle bin. I noticed after pickup that my garage smelled like old smoke and opened the bin. It reeked, but what annoyed me most is that I take recycling seriously.
I emailed the contractor with my complaints and he immediately apologized profusely, even offering to send over the workers to apologize. I told him it wasn't necessary. It was done. He offered to install for free the shutters I plan to buy for the kitchen, but I won't be contacting him again. I have numerous other projects for which I planned to hire him, but it won't be happening now.
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