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| - I am happy to report that I am now a satisfied customer. This is due to two very special people at First Impressions. Shannan in Customer Service, and Alan who if he had been my original installer would have spared me all of the negative posts. First impression is lucky to have these two working on their team. They cared enough to turn this experience around.
These are quality doors, as I stated in my previous post. Unfortunately, I had to spend a lot of time to make sure my door was installed to my satisfaction. That is why my final rating is three stars.
Thank you Shannan and Alan.
Ok, so here's the update: The door I ordered was delivered and installed. The door is great quality, everything I had hoped for and why I paid 3 times the price for a security door, and chose not to go the big box store route. The installer upon completion explained that it may take a few weeks for the weather stripping around the door to give way enough, so that I would not have to pull extremely tight on the door to close it. It was tight, but the door was also sealed nicely all away around. The day after the install I realized that the the door was not flush with the frame.
Prior to my install I got a call from Shannan in customer service , she was calling in advance of my install to make sure everything went well and that I was satisfied with my purchase. I thought that was a nice touch, and it was nice to have a contact just in case there were any issues. When Shannan contacted me after the install to see how things went, I told her how much I liked the door, but explained to her that there were issues with the door and sent her pictures. Shannan, promised me she would work with me to get the door installed correctly. She got the installer to come back out to take a look at the door frame and to make some adjustments.
So here's where it gets really bad: the adjustments they made included literally bending the door frame, removing the weather stripping, re chalking with 2 different colors. I am now left with an extremely damaged door, with huge gaps to where I can see outside. It really is so disturbing, that the fix they put in actually looks worse than the original install. What a mess.
I immediately contacted my customer service rep and notified her of the issues and sent additional photos. I was told by Shannan, that I would be contacted by this Alan guy. I am still waiting to hear from him.
To be continued.
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