Huge Disappointment
We reserved an area of the rooftop patio for a birthday event on Friday. The server decided to change the area because there is a basketball game on TV without notifying us beforehand.
In addition, the kitchen also lost the birthday cake we brought in and only told us that they will email us when they find it- no intention of compensation or any kind of making up. Maybe they are not used to hosting a birthday occasion, however, as a restaurant that has taken the reservation one week ahead, they should have prepared in advance for things such as letting their kitchen staff and waiters coordinate on storing the cake in the right place or getting a server who is not on her first day of work to handle such a big crowd, thus reducing the chances of making big mistakes. It is not even about the value of the birthday cake but the fact that their service seems to be so messy and created such an unpleasant experience.
It is definitely unfortunate to have such a terrible service and experience at Upper Deck by Fran's and we even have to pay 18% gratuity with this. Overall, we tried to have a good time at the restaurant but if you are someone looking for a place with comfortable atmosphere and decent service, you definitely want to find somewhere else.