I gave 5 stars because our Server was outstanding! I didn't get her name, however she was working Sat. night 10/25 - young blonde woman.
Anyway, the salads were fresh & crisp, our steak & prime rib were cooked to order & seasoned well - delicious. Food & drinks were delivered in a timely manner. We made some substitutes to sides that came with the meal and their response was "my pleasure". We were able to talk with our friends without shouting to be heard & the manager came to check our table. For a chain restaurant they haven't forgotten the personal touch and we will continue to frequent Firebirds as well as recommend it!