We initially called A1 for an issue with our garage door opener working intermittently. After the visit by the technician, everything seemed to be working the way it should.
Unfortunately the next day it started acting up again. We scheduled another appointment. This time we wanted to replace the opener. The technician was late, but he focused on trying to get our opener to work to try to save us money from purchasing a new one. We insisted on replacing the whole unit and the technician quoted me a different price than we were quoted when we make the appointment. We decided to hold off on the install so we could call the office to hammer out the cost and to discuss other fees the technician was charging.
After a couple days of phone tag, we were finally able to talk to Tommy, the owner of A1. We discussed everything that happened up to that point and we were able to clear up the misunderstanding with everything. Tommy felt bad that our time had been wasted up to that point and he went above and beyond to make things right.
A1 Garage Door Service gets 2 thumbs up. It's very rare to find a business owner like Tommy that actually cares about his customers at such a high level the way he does. He's a classy guy and his team does amazing work. I will definitely call A1 when my other garage door opener takes a dive.