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  • Just because you work with dogs doesn't mean you have to have atrocious customer service. I took my dog there to be groomed at 9am which they said it would be about 3 hours until he's ready and they'd call me when he's done. I didn't get a call until almost 5 hours later that he was ready to be picked up. By this time I was attending my child's graduation which lasted barely an hour. Within this time I got multiple calls and an unprofessional voicemail stating that my dog has been ready for over an hour and needs to be picked up because they're done for the day. Mind you they don't even close until 4pm and it was barely 3pm. First, you keep my dog for hours and then basically harass me when it's unconvenient for you? And then on top of that, my dog's haircut was terribly choppy. I will most definitely not be returning for obvious reasons. Thanks for a horrible experience.
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