This location is almost as bad as the one in Steelyard. The line seems to move slower than normal because of poorly trained & seemingly lazy staff. There are a few nice employees, but most of them mumble, avoid eye contact & are generally...I wouldn't say "rude," but they're not friendly.
This is the location that is closest to both my house and my work, so I'm there several times a month. I've tried to avoid waiting in line by ordering on the app three times, and each time I've shown up to pick up my food, I haven't been greeted in anywhere close to a timely manner & my food has never been ready.
The last time I was there, another customer was going through a similar situation. He was told that his online order wouldn't be ready for another HALF AN HOUR because he ordered brown rice & they only had white. The staff was unapologetic to that customer & I left before he did, even though he got there before I did. I hope that he was taken care of appropriately.
I love Chipotle, and I appreciate their commitment to making "real" food quickly. But this location needs work.
MAY 2015 EDIT:
Things have improved! Much friendlier staff. Good work, management.