I have been going to the M pool since you have opened. It is close to my house and it is always a good time with our friends. This year we will not be going as often or possibly at all with the new management and $20 per person charge just to get in.
The M has never been outwardly friendly to locals and this is no different.
If you were to offer a season pass per person or couples/family, I would be apt to going as get my moneys worth. I would even be willing to pay $100 for a season pass to use the pool and every time I go I am sure to spend money on drinks and food.
$20 per person per visit is too much. You need to bring people into the casino to make money and we will not coming as often with pricing like this.
Also when we were there on Sunday it seemed a bit over staffed. Granted the weather probably kept people away but the staff who were there were very inattentive to us (offered drink menu but never returned for an order) especially given the fact that the pool was not crowded at all.
I really hope your staff actually read this and make changes to your pricing. For $20 a visit I can go to a lot of other places in town