Open Sesame installed our current garage door and we have had positive experiences dealing with this company in the past. But this time, the garage was stuck open, so we called and scheduled a service appointment. The service professional arrived and explained that the problem with the door was likely the safety eyes being misaligned. After re-aligning them, he added that the rollers needed to be replaced. The bill ended up being about twice what we expected because their service call fee was $78, and we were charged an additional unlabeled "surcharge" of $8.50. I don't appreciate that the amount they charge for labor and the service call is more than I'd make in an hour as a biomedical engineer. If you don't want to be nickel-and-dimed to death, choose a different company. Would not recommend.