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| - My wife Dharma did a review the first time we ever ate in the restaurant. It was kind of a lark, in that we were both very hungry and decided on a whim to come in. We thought the name and the décor were interesting. I am not here to beat a dead horse, I just wanted it to be known where we were coming from on this review. It will be right above my wife's review. So, after the experience last time, the manager was kind enough to contact us. He contacted us quickly. We ended up with a refund and 2 free dinner meals, neither of which we asked for or expected. He was genuinely concerned and you could tell he cared. I appreciate that. Nothing in this review should negate that at all, but I also want to be honest and to give a fair review because as a Manager myself, I find that yelp! and other services like it definitely help you find the kernels of truth that help you improve and invigorate your business, customer service, and your interface with the people who visit your establishment. So, that all said, here we go with visit 2:
The food was good. The food was hot. The young lady that brought it to us was nice and gave us extra napkins without asking. However, at the register my son asked for his "Beach Burger" to be without tomato and onion. a He repeated it several times. The burger had tomato and onion on it. No problem, you can just pull them off and this allowed me to have extra tomato on mine. Easy to forgive. At the register, we presented our free meal coupons from the first visit and from the Manager and for some reason, they had to do them separate. That means we got the same thing basically, but I had to get two swipes of my debit card, 2 receipts, 2 number cards for the table and so on. It seems very inefficient. Much like the last time, all the trouble really happens at the register. We had to repeat our orders several times. We wanted to make sure and there were still hiccups. Another thing to consider is sustainability - 2 transactions for a father and son who sit at the same table, come in at the same time and are together seems like a waste - of time, paper, energy and patience. I think it must have to do with how they input into the register, but I believe business pays a small fee for debit/credit transactions and so they paid it twice. Still, really? No big deal, I'm not upset or anything, but with just 2 visits to go on, this seems the sore spot in the operation. Once you order and get your food, the food is good - heck, great for the price - and many of the staff members are very nice and are trying. No complaints on this visit there.
To Brett, I believe his name is, who was so nice to us and made us give the place a second chance, I say thank you. My wife declined the offer due to the rice bowl, but the burgers are good and I understand what restaurant management is like, I have done it myself. I don't think it would take much to get this establishment out of the A-OK status of 3 stars for me. If there was a variable I would go for 3.5. I just think a few little things and considerations would help greatly. Another thing now that I think about it - our first visit it was packed and crazy. Today, just my son and I, another couple, and a few just off work employees hanging about. Just seems something is going on that is keeping this place from being top notch and I'm not sure it is the management, although they are who can control and change things. The place is clean. The bathroom is clean - always a good sign. Half the staff are friendly and seem happy and concerned about the place. Some seem surly and act like they need another place to work. One was obviously off work wearing a tank top and shorts and looking like he might have just worked out, kept staring at us and went behind the counter for something to add to his collection of items that were covering the little bar area over by the drink machine. No big deal, but his actions are being mentioned because at any restaurant, you need everyone behind the counter to look professional and dressed similar to show who is working there and who can help you and there was a mish mash behind the counter and behind the grill. Several have Rumbi shirts and look great - others in street clothes. Just my opinion and my observation for what it is worth. I really feel, especially judging from the other reviews, that the reason this restaurant seems to score mostly either 5s or 1s, with very few in between - check it out for yourself - is because of little things like this - some things bother some customers that might not bother others - but you have a real "love it" or "hate it" thing going on with this restaurant and that tells me it is definitely fixable and that any input, review, or observation should be helpful. Thanks for your time. My son says he enjoyed the burger and the fries and he thought it was good. Due to this, I would go back to this restaurant.
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