I've been here a few times and tried different flavored teas every time. I love their loose leaf tea options and the first time I visited, they mentioned they could make any of the hot teas cold, but I decided to get a regular green tea boba. The second time, I got the white tea rose melange as a cold boba tea. They didn't give me any problem making the loose leaf tea as a cold tea. The problem started from the third time I visited. I wanted the organic hibiscus berry tea as a cold boba tea. They told me they don't make loose leaf teas as a cold tea, but I could get some boba in a separate cup. Thought it was weird since they were able to do that last time.. But it wasn't really an issue since I got to drink my tea as a hot and cold tea. The fourth time I went, I asked for the peach blossom white tea with boba in a separate cup. The older lady who rung me up didn't seem to have an issue with me asking that. When I was handed my HOT tea by the Asian guy, the boba was already inside the cup.. I mentioned I wanted the boba on the side in a different cup, but he said they don't do that.. So I asked if I could get a cup of ice. He didn't seem happy and started saying something in Chinese to the older lady while he hesitantly got me the cup of ice. Seems like something changes every time I go there. Overall I think the teas and the boba are good but they need to make things more consistent. I may just go back to Chick'n Bubbly..